At Eukairos, we understand conflict within the system in which it occurs. We therefore assess the dynamics that generate and perpetuate conflict, the organization’s policies, processes and practices, as well as the team’s ability to communicate, coordinate and manage differences.

The Eukairos Method integrates concepts from several recognized models, systems and organizational behavior. These include the Thomas-Kilmann Conflict Mode Instrument (K. Thomas & R. Kilmann), Principled Negotiation (R. Fisher, W. Ury & B. Patton), Family Systems Theory (M. Bowen), General Systems Theory (L. von Bertalanffy), research on task and relationship conflict (K. Jehn), organizational design and psychological safety (A. Edmondson).

It consists of three phases:

1. Assessment. Interviews are conducted with the parties involved to understand the dynamics that generate and perpetuate the conflict.
2. Consulting. We work with the team leader to jointly design a strategy to manage the conflict.
3. Coaching. We work individually with key stakeholders to develop the skills needed to manage the conflict and move towards collaboration.

Coaching sessions are provided to key stakeholders who are involved in, affected by and/or interested in managing and resolving the conflict (not necessarily those who caused it).

Sessions are individual, 55 minutes long, confidential, and focused on developing the collaborative skills needed to manage and resolve the conflict.

Both options are available, depending on the client’s location and context.

Completely confidential. The process is designed to address sensitive situations without exposure or outside interference.

The investment varies depending on the program and the number of sessions needed. During our initial free conversation, once I have a clear understanding of your situation and what you need, I can recommend the right approach and provide a clear proposal.

More importantly, the goal is to make sure the process is appropriate for you and your particular situation. 

Mentoring provides experience and knowledge to help clients understand the dynamics of the conflict and consider different ways to address it.

Consulting analyzes the organizational conditions that may be generating or perpetuating the conflict and helps design strategies to address them.

Coaching helps key stakeholders develop their own capabilities to manage conflict, communicate effectively and collaborate.

It begins with an initial conversation where we’ll explore your situation and determine whether I can genuinely add value. No cost. No commitment.